Business Strategies: Improve Customer Satisfaction
As a manager, there are several things you would like to improve in your organization, right? The problem is often that the resources are lacking to deal with everything at the same time. One of the great challenges of the business owner or organization manager is therefore to choose where to invest their limited resources in order to have the greatest possible impact. A great way to do this is to do a key factor analysis. This study will make it possible to grasp the relationships between different factors and to identify the most important ones, those on which your investments will be the most profitable. How To Determine The Key Factors In Customer Satisfaction? In a previous post, we recognized the importance of monitoring the evolution of customer satisfaction and provided an overview of some methods in this direction. Today, let's go further by discovering the relative importance for the consumer of each of the performance indicators. Carrying ou...